Everything you need to know about AfriKen. Can't find your answer? WhatsApp us directly.
Ordering & Payment
How do I place an order?
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You can order directly through our website by clicking "View Product" and using the WhatsApp enquiry button. Alternatively, WhatsApp us directly on +254 700 000 000 and we'll guide you through the process.
What payment methods do you accept?
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We accept M-Pesa, bank transfer, and cash on delivery within Nairobi. For international orders, we accept PayPal and card payments. WhatsApp us to confirm available options.
Can I make a custom order?
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Yes. We love custom orders. WhatsApp us with your requirements — preferred colour, dimensions, or personalisation — and we'll advise on what's possible and provide a quote.
How long does it take to process my order?
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Standard orders are processed within 1 business day. Custom or personalised orders may take 5–10 business days. We'll always confirm the timeline when you order.
Products & Quality
Are your products really handmade?
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Absolutely. Every AfriKen piece is made by hand by skilled Kenyan artisans. No factories, no machines for the key steps. You may notice very slight variations between pieces — that is the signature of genuine handcraft, not a flaw.
Where are your materials sourced?
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We source full-grain leather from ethical Kenyan suppliers, brass from artisans in Nairobi's Kamukunji district, and textiles from weavers in Murang'a County. We do not use synthetic materials in our Heritage or Professional collections.
Do you offer gift wrapping?
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Yes. All orders can be gift wrapped with a handwritten card at no extra charge. Just mention it when you order via WhatsApp.
Will my item look exactly like the photo?
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Very closely. Because everything is handmade, there may be slight natural variations in colour, texture, or pattern. These are features, not defects — they confirm the piece is genuinely handcrafted.
Delivery
How long does delivery take?
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Nairobi: same day or next business day. Nationwide: 2–4 business days. International: 7–14 business days. See our full Shipping & Returns page for details.
Do you deliver outside Nairobi?
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Yes. We deliver nationwide across Kenya via courier. International shipping is available to select countries — WhatsApp us to confirm we ship to your location.
Can I track my order?
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Yes, for nationwide and international deliveries we provide tracking information once your order is dispatched. Nairobi same-day orders are confirmed via WhatsApp.
Returns & Exchanges
What is your return policy?
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We accept returns within 7 days of delivery on unused items in original condition. Earrings and personalised items are excluded for hygiene and custom reasons. See our full Shipping & Returns page.
My item arrived damaged. What do I do?
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WhatsApp us within 48 hours of delivery with photos of the item and your order details. We will arrange a replacement or full refund immediately, at no cost to you.
Can I exchange for a different size or colour?
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Yes, where stock permits. Contact us within 7 days of delivery. Exchange shipping costs are covered by the customer unless the item was damaged or defective.